Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery Book + PRICE WATCH * Amazon pricing is not included in price watch

Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery Book

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologiesRead More

from£N/A | RRP: £25.95
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0471210129
  • 9780471210122
  • John Lee, Ron BenNatan
  • 15 August 2002
  • John Wiley & Sons
  • Paperback (Book)
  • 352
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