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Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) Book
Designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; and more.Read More
from£17.79 | RRP: * Excludes Voucher Code Discount Also available Used from £9.44
- 007821677X
- 9780078216770
- Susan Sanderson
- 1 October 2003
- McGraw-Hill Osborne
- Paperback (Book)
- 464
- Pap/Cdr
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