Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) Book + PRICE WATCH * Amazon pricing is not included in price watch

Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) Book

Designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; and more.Read More

from£17.79 | RRP: £43.99
* Excludes Voucher Code Discount Also available Used from £9.44
  • 007821677X
  • 9780078216770
  • Susan Sanderson
  • 1 October 2003
  • McGraw-Hill Osborne
  • Paperback (Book)
  • 464
  • Pap/Cdr
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