It's Not My Department Book + PRICE WATCH * Amazon pricing is not included in price watch

It's Not My Department Book

An important guide to customer service for managers and consumers. Through humorous anecdotes and actual incidents, the author shows managers how to encourage behavior from staff that will keep customers happy. And he shows consumers how to use their anger at incompetent salespeople to get the help they want. Serial rights to Success magazine.Read More

from£N/A | RRP: £9.01
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0425132420
  • 9780425132425
  • Peter Glen
  • 1 April 1992
  • Warner Books
  • Paperback (Book)
  • 239
  • Reprint
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