This text provides easily implemented guidelines following the key principles of organizational evolution and full participation. The illustrative examples and exercises, based on real experiences and research, allow the reader to take small yet sustainable measures that are relevant to their own situation, resulting in becoming a learning organization. The book's special features include case studies based on real experiences from Marks and Spencer, Courage, Colgate-Palmolive, Shell UK Ltd, BBC, NHS Training Division, Glaxo Manufacturing Services, National Westminster Bank, Southern Life, 3M and Motorola. A bibliography of key publications is also included.
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