Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company Book

Praise for Lessons from the Nordstrom Way "Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." -Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc. "Robert Spector's book is chock-full of insights on how you can give great customer service-no matter what business you're in. This stuff makes sense. You'll read it and immediately ask yourself,`now why did I never think of that?'"-Roy H. Williams, bestselling author of The Wizard of Ads "At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service."-Gordon Bethune, Chairman and CEO, Continental Airlines Read More