Making Customer Satisfaction Happen: A Strategy for Delighting Customers Book + PRICE WATCH * Amazon pricing is not included in price watch

Making Customer Satisfaction Happen: A Strategy for Delighting Customers Book

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies. Read More

from£75.36 | RRP: £85.50
* Excludes Voucher Code Discount Also available Used from £6.24
  • 0412589206
  • 9780412589201
  • R.M. McNealy
  • 1 April 1999
  • Springer
  • Hardcover (Book)
  • 208
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