Management: Meeting and Exceeding Customer Expectations Book + PRICE WATCH * Amazon pricing is not included in price watch

Management: Meeting and Exceeding Customer Expectations Book

The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters? narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers? needs and (2) the need organizations and their people have to be guided by effective leadership.Read More

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  • 0324259131
  • 9780324259131
  • W.Richard Plunkett, Raymond F. Attner, Gemmy Allen
  • 1 February 2004
  • South-Western, Div of Thomson Learning
  • Hardcover (Book)
  • 768
  • 8th Revised edition
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