Managing End-to-end Service Book

This book covers the configuration, change management and release management processes which are contained in clauses 9 and 10 of ISO/IEC 20000. It compares the three processes and describes how they interface with each other, and gives advice on the requirements and recommendations of ISO/IEC 20000, example metrics and audit evidence. This book also includes practical advice on meeting the ISO/IEC 20000 requirements on the roles and responsibilities of those involved.Also available:Integrated Service Management - ISBN 9780580446429Engineering Your Way to Successful Business Relationships - ISBN 9780863419560The Institution of Engineering and Technology is one of the world's leading professional societies for the engineering and technology community. The IET publishes more than 100 new titles every year; a rich mix of books, journals and magazines with a back catalogue of more than 350 books in 18 different subject areas including: -Power & Energy -Renewable Energy -Radar, Sonar & Navigation -Electromagnetics -Electrical Measurement -History of Technology -Technology ManagementRead More