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Managing Human Resources in the European Tourism and Hospitality Industry (Chapman & Hall Series in Tourism & Hospitality Management) Book
This text considers the HRM issues facing both the tourism and hospitality industries from a multicultural and international perspective. It focuses on service and quality management as the key areas linking HRM to other management areas, providing strong interconnections with marketing, finance and product development. Key theoretical concepts are interpreted through practical application exercises and case study material.Read More
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