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Managing Knock Your Socks Off Service (Knock Your Socks Off Series) Book
Paperback. Pub Date :2013-05-01 Pages: 256 Language: English Publisher:. AMACOM In our increasingly connected world. customer service can make or break a business Companies that excel keep customers coming back-and those who don't soon discover .. that word spreads fast The difference is in how managers train. coach. and support frontline employees Extensively revised with today's empowered. web-savvy consumer in mind. Managing Knock Your Socks Off Service shows managers and supervisors how to: Find and retain service -oriented people Understand customer needs. expectations and desires Build a service vision Design a user-friendly service delivery process Involve and inspire employees Recognize and reward good performanceThe third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great ...Read More
from£20.23 | RRP: * Excludes Voucher Code Discount Also available Used from £10.51
- 0814432042
- 9780814432044
- Chip R. Bell, Ron Zemke
- 1 June 2013
- Amacom
- Paperback (Book)
- 256
- 3
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