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Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Book
Gives you the information tools and techniques you need to connect with your frontline staff and lead them to performance. This book explains how to manage the critical 'human' element in contact centers which is important for overall performance than having the contact center technology or operational system.Read More
from£33.73 | RRP: * Excludes Voucher Code Discount Also available Used from £3.88
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Blackwell
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to...
- 0071388885
- 9780071388887
- Malcolm Carlaw, Peggy Carlaw, Vasudha K. Deming, Kurt Friedmann
- 1 January 2003
- McGraw-Hill Professional
- Paperback (Book)
- 350
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