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Managing the Customer Experience: Turning Customers into Advocates Book
You need loyal customers, not just satisfied ones. Here's how to manage your customer experience and reap the rewards.Read More
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Product Description
You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocates shows you how to manage your customer experience and reap the rewards.
- 0273661957
- 9780273661955
- Mr Shaun Smith, Joe Wheeler
- 4 September 2002
- Financial Times/ Prentice Hall
- Paperback (Book)
- 272
- 1
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