Mastercraft: Customercraft - Keeping the Customer Happy (HCTC Macmillan: published in conjunction with the H otel & Catering Training Company) Book + PRICE WATCH * Amazon pricing is not included in price watch

Mastercraft: Customercraft - Keeping the Customer Happy (HCTC Macmillan: published in conjunction with the H otel & Catering Training Company) Book

This book considers the importance of customer care and aims to offer a guide to those working in the hotel and catering industry as to how communication and interpersonal skills should be developed for the benefit of the customer and is specifically approved for Caterbase and covers City and Guilds 707 (1). This study is supported with videos obtainable from HCTB.Read More

from£16.87 | RRP: £12.50
* Excludes Voucher Code Discount Also available Used from £61.07
  • 0333463420
  • 9780333463420
  • Hotel & Catering Training Board
  • 1 February 1989
  • Palgrave Macmillan
  • Paperback (Book)
  • 88
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