Moments of Truth Book + PRICE WATCH * Amazon pricing is not included in price watch

Moments of Truth Book

Moments of Truth : Paperback : HarperCollins Publishers Inc : 9780060915803 : 0060915803 : 30 Aug 2011 : The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.Read More

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  • Foyles

    The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

  • 0060915803
  • 9780060915803
  • Jan Carlzon
  • 26 October 1989
  • HarperCollins
  • Paperback (Book)
  • 160
  • New edition
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