NVQ/SVQ Level 2 Customer Service Candidate Handbook (NVQ Administration) Book + PRICE WATCH * Amazon pricing is not included in price watch

NVQ/SVQ Level 2 Customer Service Candidate Handbook (NVQ Administration) Book

Brand new, full-colour Candidate Handbook with accompanying website to support the new Customer Service standards at Level 2.Read More

from£48.31 | RRP: £19.99
* Excludes Voucher Code Discount Also available Used from £3.49
  • Play

    * Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory most B-category units and most popular optional units with additional support for the Technical Certificate and Functional Skills. * Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment and how candidates can achieve their best. * Suitable for all awarding organisations including C&G EDI Edexcel OCR and VTCT.

  • ASDA

    Brand new full-colour Candidate Handbook with accompanying website to support the new Customer Service standards at Level 2.

  • 0435046896
  • 9780435046897
  • Ms Sally Bradley
  • 3 March 2011
  • Heinemann
  • Paperback (Book)
  • 288
  • 1
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