Offshore Outsourcing Opportunities Book + PRICE WATCH * Amazon pricing is not included in price watch

Offshore Outsourcing Opportunities Book

For call center executives wanting to explore and understand the benefits of offshore outsourcing, the authors have brought together ?under one cover? a comprehensive guide that takes the reader through each step of the complex issues of outsourcing customer service telephone calls to agents in another country. With the pressure of today?s competitive climate forcing companies to take a hard look at providing higher quality customer services at lower costs, this book is a "must read" for every call center executive.Read More

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  • 0971965234
  • 9780971965232
  • Dr. Jon Anton, John Chatterley
  • 1 November 2002
  • The Anton Press
  • Paperback (Book)
  • 183
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