Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage Book + PRICE WATCH * Amazon pricing is not included in price watch

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage Book

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the ...Read More

from£20.85 | RRP: £16.99
* Excludes Voucher Code Discount Also available Used from £4.80
  • 1422110230
  • 9781422110232
  • James L Heskett, W Earl Sasser, Joe Wheeler
  • 1 December 2008
  • Harvard Business School Press
  • Hardcover (Book)
  • 272
  • illustrated edition
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