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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Book
Most employees can benefit from learning to use specific verbal techniques to handle customers. Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. This book provides explanations of the techniques an employee can apply. It includes 101 dialogues and scripts that can be used.Read More
from£9.43 | RRP: * Excludes Voucher Code Discount Also available Used from £2.82
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Blackwell
Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service.
- 007144453X
- 9780071444538
- Robert Bacal
- 1 February 2005
- McGraw-Hill Professional
- Paperback (Book)
- 175
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