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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) Book
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.Read More
from£13.95 | RRP: * Excludes Voucher Code Discount Also available Used from £5.05
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BookDepository
Perfect Phrases for Customer Service, Second Edition : Paperback : McGraw-Hill Education - Europe : 9780071745062 : 0071745068 : 16 Jan 2011 : Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
- 0071745068
- 9780071745062
- Robert Bacal
- 1 January 2011
- McGraw-Hill Professional
- Paperback (Book)
- 256
- 2
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