Phone Book: Telephone Skills for Business Success Book + PRICE WATCH * Amazon pricing is not included in price watch

Phone Book: Telephone Skills for Business Success Book

The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.Read More

from£N/A | RRP: £59.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0256187444
  • 9780256187441
  • Judith E. Fisher
  • 13 July 1995
  • Irwin Professional Publishing
  • Paperback (Book)
  • 128
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