Please Your Guests: Business Guide for Small Hotels, B and B's, Guesthouses and Farmhouses (Hospitality Training Foundation) Book + PRICE WATCH * Amazon pricing is not included in price watch

Please Your Guests: Business Guide for Small Hotels, B and B's, Guesthouses and Farmhouses (Hospitality Training Foundation) Book

This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.Read More

from£13.48 | RRP: £14.99
* Excludes Voucher Code Discount Also available Used from £6.90
  • 0333751132
  • 9780333751138
  • Roy Hayter, Annette Allmark
  • 31 July 1998
  • Thomson Learning
  • Paperback (Book)
  • 64
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