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Practical Service Level Management: Delivering High-Quality Web-Based Services (Networking Technology) Book
A complete reference for creating relevant, effective Service Level Agreements. Detailed discussions of both technical and business performance metrics and their statistical treatment. Performance and management implications of various web services delivery infrastructures, including caching and content distribution. Discussion of the transport infrastructure, including Quality of Service (QoS) technology and traffic shaping. Instrumentation system design. Measurement collection, aggregation, correlation, and use for real-time service level control and reporting. Quick problem detection, "triage" problem diagnosis, and root-cause analysis. Automated, policy-based system management. Load testing, modeling, and capacity planning for web systems. Calculation of … read more...
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