Principles of Services Marketing and Management Book + PRICE WATCH * Amazon pricing is not included in price watch

Principles of Services Marketing and Management Book

Aimed at courses in undergraduate Service Marketing and Management, this clear, accessible book presents an integrated approach to the study of services that places marketing issues within a broader general management context. It emphasizes the fact that service organizations differ in many important respects from manufacturing businesses, requiring a distinctive approach to planning and implementing marketing strategy. Coverage is comprised of 16 chapters and 12 short- to medium-length cases that let readers apply what they've learned to real-world settings and fully understand the complexities of service management-including the interactions between marketing, operations, and human resources.Read More

from£44.53 | RRP: £32.99
* Excludes Voucher Code Discount Also available Used from £6.70
  • 013676875X
  • 9780136768753
  • Christopher H Lovelock, Lauren Wright
  • 6 January 1999
  • Prentice Hall
  • Hardcover (Book)
  • 432
  • 1
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