Providing Quality in the Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management) Book + PRICE WATCH * Amazon pricing is not included in price watch

Providing Quality in the Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management) Book

Providing Quality in the Public Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector. This book argues that if public services are to be 'reformed' or...Read More

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  • Foyles

    Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for...

  • Product Description

    This book argues that if public services are to be 'reformed' or 'improved,' achieving the best possible quality of service is essential.

    It starts from the premise that citizens and users are the key 'stakeholders.' They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behavior to make this happen.

    This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government.

    Providing Quality in the Pubic Sector is essential reading for students and practitioners in the fields of public policy, local government, health, housing and the voluntary sector.

  • 0335209556
  • 9780335209552
  • Lucy Gaster, Amanda Squires
  • 1 March 2003
  • Open University Press
  • Paperback (Book)
  • 272
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