Quality Means Survival: Caveat Vendidor - Let the Seller Beware Book

Caveat vendidor! (Let the seller beware!) Quality Means Survival sends this wake-up call to companies which still pay lip service to quality. Customers will no longer accept defects as certain along with death and taxes. Learn why and how bad quality has destroyed companies, careers, customers, competitors, communities, and even innocent civilians; find out why product recalls, environmental disasters, government red tape, medical malpractice, and dissatisfied customers have the same root cause - quality mismanagement; authenticate and strengthen your total quality program with the book's easy-to-use "eight steps to quality" and "quality quotient quiz"; and avoid common pitfalls like anti-quality policies, bottom-up TQM, and empowerment without leadership. Anyone who has to do something right the first time - practicing managers, doctors, bankers, engineers, public officials, and other professionals - should find this non-technical survival guide refreshingly humanized as well as enlightening.Read More