HOME | BESTSELLERS | NEW RELEASES | PRICE WATCH | FICTION | BIOGRAPHIES | E-BOOKS |
+ PRICE WATCH
* Amazon pricing is not included in price watch
Quality Service, Competitive Business: setting the standard in customer service Book
"Quality Service, Competitive Business" puts the role, leadership, and strategy of customer service operations into a truly business-aligned and -integrated perspective, allowing you to deliver high-value support and a memorable experience for your customer. Using the current suite of BSI standards in the customer services area, the book highlights the structure and organisation of staff, and gives advice on how to achieve the best operational mix. Emphasis is placed on the importance of correct processes and how they work to: achieve a great customer experience; set and meet targets; and, measure performance statistics to gauge successful service delivery and areas for improvement. With the 2012 London Olympics looming, all UK services will be in the spotlight. This book is essential reading for anyone wanting to make sure their customer service delivery is world-class.Read More
from£N/A | RRP: * Excludes Voucher Code Discount Also available Used from £6.84
- 0580685152
- 9780580685156
- Howard Kendall
- 12 April 2010
- BSI British Standards Institution
- Paperback (Book)
- 200
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.
Would you like your name to appear with the review?
We will post your book review within a day or so as long as it meets our guidelines and terms and conditions. All reviews submitted become the licensed property of www.find-book.co.uk as written in our terms and conditions. None of your personal details will be passed on to any other third party.
All form fields are required.