Quality Service: What Every Hospitality Manager Needs to Know Book + PRICE WATCH * Amazon pricing is not included in price watch

Quality Service: What Every Hospitality Manager Needs to Know Book

Provides 32 Application Interaction Exercises that takes the reader through every aspect of customer service, from assessing customer expectations, to creating a quality service environment, to maintaining quality service. Softcover. Read More

from£N/A | RRP: £26.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0130930180
  • 9780130930187
  • William B. Martin Ph.D.
  • 9 October 2001
  • Prentice Hall
  • Paperback (Book)
  • 202
  • 1
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