Quality: Sustaining Customer Service ( + PRICE WATCH * Amazon pricing is not included in price watch

Quality: Sustaining Customer Service ("Sunday Times" Business Skills) Book

This course explains what real customer service is all about and how it gives organizations a competitive edge. The student will be inspired by the examples of British Gas, Texaco and Digital. Practical advice is given on what is meant by customer service, the value of having satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to develop a programme to review and improve customer service. This course leader's module contains two course videos, a course guide, suggested timetable and background information, hand-out masters, and full-colour OHP transparencies. The hand-out masters contain pre-course reading, background information and exercises. A high-quality drama video accompanies the case study video. The videos use well-known actors to illustrate the key learning points.Read More

from£27.00 | RRP: £20.00
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0712658343
  • 9780712658348
  • Lynda King Taylor
  • 8 April 1993
  • Random House Business Books
  • Hardcover (Book)
  • 105
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.

Would you like your name to appear with the review?

We will post your book review within a day or so as long as it meets our guidelines and terms and conditions. All reviews submitted become the licensed property of www.find-book.co.uk as written in our terms and conditions. None of your personal details will be passed on to any other third party.

All form fields are required.