Ready-made Activities for Customer Care Skills (Institute of Management) Book + PRICE WATCH * Amazon pricing is not included in price watch

Ready-made Activities for Customer Care Skills (Institute of Management) Book

Designed to develop customer care skills, this book contains over 12 hours of ready-made training. Activities include: identifying your real customers; understanding customer expectations; communicating care to customers; telephone and face-to-face skills; and handling complaints.Read More

from£27.00 | RRP: £20.00
* Excludes Voucher Code Discount Also available Used from £4.51
  • 0273606840
  • 9780273606840
  • Simon Johnson
  • 23 August 1994
  • Financial Times Prentice Hall
  • Paperback (Book)
  • 224
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