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S/NVQ Level 2 Customer Service (S/NVQ Customer Services) Book
Offering support for the NVQ/SVQ Level 2 Customer Service standards, this book covers the two mandatory units and ten option units of the specification. It includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.Read More
from£14.44 | RRP: * Excludes Voucher Code Discount Also available Used from £3.75
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ASDA
Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2 this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- 0435465295
- 9780435465292
- 28 June 2007
- Heinemann
- Paperback (Book)
- 384
- 2
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