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Service Management: Operations, Strategy, Information Technology w/Student CD Book
Offers a comprehensive introduction to service operations on the market. This book includes material on Professional Service Firms that highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. It also offers the information on Six-Sigma and RFID, as well as developments in other important industry topics.Read More
from£50.31 | RRP: * Excludes Voucher Code Discount Also available Used from £3.99
- 0071263462
- 9780071263467
- James A Fitzsimmons, Mona J Fitzsimmons
- 1 December 2007
- McGraw-Hill Higher Education
- Paperback (Book)
- 537
- 6
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