Service Operations Management: Improving Service Delivery Book + PRICE WATCH * Amazon pricing is not included in price watch

Service Operations Management: Improving Service Delivery Book

Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.Read More

from£3.14 | RRP: £42.99
* Excludes Voucher Code Discount Also available Used from £3.39
  • 0273683675
  • 9780273683674
  • Robert Johnston, Graham Clark
  • 3 March 2005
  • Financial Times/ Prentice Hall
  • Paperback (Book)
  • 516
  • 2
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