Service Operations Management: Strategy, Design and Delivery Book + PRICE WATCH * Amazon pricing is not included in price watch

Service Operations Management: Strategy, Design and Delivery Book

Successful implementation of any corporate strategy will ultimately depend on a clear identification of the target market and its requirements. The focus of this text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. The text has been written with both the practising service operations manager and students on undergraduate, postgraduate and post-experience programmes in mind. It is appropriate for courses on business studies and management which cover the service sector including the professions (for example legal, accountancy and medical) and the public sector. Worked examples and end of chapter references are included together with suggested seminar discussion points and exercises.Read More

from£N/A | RRP: £35.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0131499157
  • 9780131499157
  • Chris Hope, Alan Muhlemann
  • 2 May 1997
  • Financial Times/ Prentice Hall
  • Paperback (Book)
  • 256
  • 1
As an Amazon Associate we earn from qualifying purchases. If you click through any of the links below and make a purchase we may earn a small commission (at no extra cost to you). Click here to learn more.

Would you like your name to appear with the review?

We will post your book review within a day or so as long as it meets our guidelines and terms and conditions. All reviews submitted become the licensed property of www.find-book.co.uk as written in our terms and conditions. None of your personal details will be passed on to any other third party.

All form fields are required.