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Service Quality: Research Perspectives (Foundations for Organizational Science) Book
Service Quality The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.Read More
from£102.97 | RRP: * Excludes Voucher Code Discount Also available Used from £N/A
- 076192146X
- 9780761921462
- Susan S. White, Benjamin Schneider
- 1 November 2003
- Sage Publications
- Hardcover (Book)
- 200
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