Service Success!: Lessons from a Leader on How to Turn Around a Service Business Book + PRICE WATCH * Amazon pricing is not included in price watch

Service Success!: Lessons from a Leader on How to Turn Around a Service Business Book

Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.Read More

from£48.58 | RRP: £29.99
* Excludes Voucher Code Discount Also available Used from £62.13
  • 0471591297
  • 9780471591290
  • Daniel I. Kaplan
  • 26 April 1994
  • John Wiley & Sons
  • Hardcover (Book)
  • 272
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