Services Management: An Integrated Approach Book + PRICE WATCH * Amazon pricing is not included in price watch

Services Management: An Integrated Approach Book

This text takes an integrative approach to give an overview of the nature of services management. It starts by examining the nature of services and their fit with the management process. It then goes on to discuss three central areas for any service manager: customers employees and operations.Read More

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  • Pickabook

    Bart Van Looy, Roland Van Dierdonck, Paul Gemmel

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