Supervisor's Script Book Book + PRICE WATCH * Amazon pricing is not included in price watch

Supervisor's Script Book Book

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.Read More

from£N/A | RRP: £32.99
* Excludes Voucher Code Discount Also available Used from £N/A
  • 0134601149
  • 9780134601144
  • Dreyfack
  • 22 May 1996
  • Prentice Hall
  • Hardcover (Book)
  • 334
  • 1
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