Supervisory Skills (Banking certificate series) Book

This has been specifically written for the CIB Certificate examination of the same name. This book combines basic management principles with the practical realism required of a supervisor in a modern bank. It is fully up-to-date with syllabus changes. In terms of chapter structure the new edition follows the previous book's chapter headings, with the addition of a new chapter entitled Managing Yourself. This covers concepts of assertiveness and self-knowledge. Themes covered within the new section are: the importance of time management, getting yourself organized, setting up and using personal planning equipment, managing personal as well as business life, self-knowledge, strengths and weaknesses, controlling your own interactions with others, education and training for self-improvement, and as with all chapters, there is a summary and question section at the end.Read More