Supporting Users and Troubleshooting Applications on a Windows Desktop Operating System Platform: Exam 70-272 (Exam Cram 2) Book + PRICE WATCH * Amazon pricing is not included in price watch

Supporting Users and Troubleshooting Applications on a Windows Desktop Operating System Platform: Exam 70-272 (Exam Cram 2) Book

Gives readers the information they need to know to pass the Microsoft Certified Desktop Support Technician 70-272 exam, which includes configuring and troubleshooting...Read More

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  • Product Description

    The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. The MCDST 70-272 Exam Cram 2 gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.

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