Surviving Aggressive People: Practical Violence Prevention Skills for the Workplace and the Street (Culture Tools Series) Book

Surviving Aggressive People teaches skills, usually reserved for law enforcement, that allow anyone to detect and deter aggressive behavior before the situation escalates and definitely before it results in violence. It is the first book of its kind to offer realistic techniques for preventing violence in public places. Approximately 1 million American workers each year fall victim to violence while at their workplace. Shawn T. Smith has drawn on his extensive training in the field of psychology and his work with the Guardian Angels to present essential information to a broad, general audience, to anyone in the working sector (supervisors, managers, and employees) as well as law enforcement officers, security officers, health care workers, and customer service personnel. It is thoroughly researched, but friendly and easy to read, with plenty of case studies. Violence and hostility have been steadily invading the places once considered safe and secure. Surviving Aggressive People offers readers the verbal and psychological skills they may need to diffuse violent situations before it's too late.Read More