TQM: Text with Cases Book + PRICE WATCH * Amazon pricing is not included in price watch

TQM: Text with Cases Book

Shows how a Total Quality Management strategy can be applied in all business activities to achieve great performance. This book features material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.Read More

from£18.53 | RRP: £34.99
* Excludes Voucher Code Discount Also available Used from £3.46
  • Blackwell

    The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called...

  • Pickabook

    John S. Oakland, Leslie J. Porter

  • 0750657405
  • 9780750657402
  • John S Oakland
  • 15 May 2003
  • A Butterworth-Heinemann Title
  • Paperback (Book)
  • 496
  • 3
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