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Telephone Courtesy and Customer Service: Achieving Interpersonal Impact in Business (Crisp Fifty-Minute Books) Book
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques. Learning Objectives: To describe the basics of providing high-quality customer service. To explain proper telephone skills. To explore the importance of understanding customer needs. To explain the essential role customer service plays in creating a favorable impression of the company.Read More
from£9.21 | RRP: * Excludes Voucher Code Discount Also available Used from £14.64
- 1560525770
- 9781560525776
- Lloyd C. Finch
- 24 March 2000
- Course Technology Inc
- Paperback (Book)
- 112
- 3rd Revised edition
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