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Telephone Techniques: Workbook Book
This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.Read More
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- 0070461562
- 9780070461567
- Neal
- 1 December 1991
- McGraw-Hill Inc.,US
- Paperback (Book)
- 124
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