The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees Book + PRICE WATCH * Amazon pricing is not included in price watch

The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees Book

Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.Read More

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  • TheBookPeople

    Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.

  • Pickabook

    Peggy Carlaw, Vasudha Kathleen Deming

  • 0077114760
  • 9780077114763
  • Peggy Carlaw, Vasudha K. Deming
  • 1 October 2006
  • US Adaptations
  • Paperback (Book)
  • 209
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