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The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees Book
* Excludes Voucher Code Discount Also available Used from £2.84
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TheBookPeople
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.
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Pickabook
Peggy Carlaw, Vasudha Kathleen Deming
- 0077114760
- 9780077114763
- Peggy Carlaw, Vasudha K. Deming
- 1 October 2006
- US Adaptations
- Paperback (Book)
- 209
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