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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres Book
The Call Centre Training Handbook provides a complete resource for training in contact centres. Based on detailed research and compiled by a team of international experts, it addresses all the key areas of learning and development. Each chapter is...Read More
from£46.35 | RRP: * Excludes Voucher Code Discount Also available Used from £12.40
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Foyles
A resource for providing learning, training and development within contact centres. It also offers call centre managers and trainers information with which to ...
- 0749450886
- 9780749450885
- John P Wilson
- 3 December 2008
- Kogan Page
- Hardcover (Book)
- 336
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