The DNA of Customer Experience: How Emotions Drive Value Book + PRICE WATCH * Amazon pricing is not included in price watch

The DNA of Customer Experience: How Emotions Drive Value Book

As the World Thought Leaders on Customer Experience Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization and can now disclose the empirical link between evoking these emotions and substantial financial returns.Read More

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  • 0230500005
  • 9780230500006
  • Colin Shaw
  • 11 May 2007
  • Palgrave Macmillan
  • Hardcover (Book)
  • 288
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