The Essence of Total Quality Management (Prentice Hall Essence of Management Series) Book + PRICE WATCH * Amazon pricing is not included in price watch

The Essence of Total Quality Management (Prentice Hall Essence of Management Series) Book

Describing the main concepts of total quality management, this book explains the difference between TQM and traditional quality control. The key issues in making TQM the fundamental business principle are illustrated with case studies. For example, the poor qualtiy processes at the Bhopal pesticide plant in India cost Union Carbide Corporation #420 million in compensation claims; the Space Shuttle explosion (the "major malfunction of Challenger") was the tragic cost of poor quality engineering and bad processes; and the sinking of the British ferry, Herald of Free Enterprise, was the result of badly-implemented safety procedures. TQM is a rational attempt to avoid such eventualities.Read More

from£20.23 | RRP: £14.99
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  • 013284902X
  • 9780132849029
  • Mr John Bank
  • 1 May 1992
  • Prentice Hall
  • Paperback (Book)
  • 203
  • 1
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