The FAQ Manual of Style Book + PRICE WATCH * Amazon pricing is not included in price watch

The FAQ Manual of Style Book

Now this is a great idea! A guide for those charged with developing or maintaining Frequently Asked Questions files for their Internet site or discussion group. Because it's not as easy as it looks, and every time you miss the mark you end up fielding a dozen more of the same questions in email each week. Russell Shaw takes you through the process of determining how and when to develop your FAQ and determining that it'll do the job you want done. Loaded with examples, insights and plain good advice, this book can be a godsend for the overworked FAQmaker.Read More

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  • Product Description

    A FAQ is a list of "frequently asked questions" and informative answers about the Web site, software product, or discussion forum to which it is attached. A well-designed FAQ can answer any question a reader might ask without the need for extensive and expensive customer support. This text gives guidelines, templates and checklists for creating effective FAQs.

  • 1558284982
  • 9781558284982
  • Russell Shaw
  • 30 August 1996
  • Hungry Minds Inc,U.S.
  • Paperback (Book)
  • 287
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