The Handling Complaints Pocketbook (Management Pocketbooks) Book + PRICE WATCH * Amazon pricing is not included in price watch

The Handling Complaints Pocketbook (Management Pocketbooks) Book

This title looks at why people complain and how they go about it. Developing a strategy and policy for handling complaints is then described. This is followed by details of the techniques that can be used to turn complainants into loyal customers.Read More

from£12.13 | RRP: £6.99
* Excludes Voucher Code Discount Also available Used from £3.44
  • Pickabook

    Angelena Boden, Phil Hailstone (Illus)

  • 1870471911
  • 9781870471916
  • Angelena Boden
  • 30 June 2001
  • Management Pocketbooks
  • Paperback (Book)
  • 112
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