The IT Survival Guide: A Day to Day Guide to Managing Systems, Vendors and End Users Book

In-the-trenches IT survival guide! Now there's reliable advice for competently handling the day-to-day non-tech responsibilities IT pros are required to perform. They're overlooked in tech training and certification courses, but you'll find these vital tasks fully covered in The IT Professional's Guide to Managing Systems, Vendors and End Users. Author Neil Plotnick is a veteran department manager and PC Week columnist who advises thousands of professionals struggling with the issues addressed in this book. You'll find strategies for client service, from understanding their needs to designing specialized support systems...picking up on your company's approach to IT...managing your department, structuring, hiring, and skill-building...obtaining and maintaining equipment...and dealing with special projects and security and system integrity. You get: *Neil's expert guidelines and specific examples *Worksheets and forms u printed throughout the book, and downloadable from a Website in ready-to-use PDF format *It Really Happened sections, savvy advice via anecdotes you'll instantly recognize *More!Read More